The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Monet Lodge

65 Cavendish Road, Withington, Manchester, Greater Manchester, M20 1JG (0161) 438 1750

Provided and run by:
Making Space

Important: This service is now registered at a different address - see new profile

All Inspections

17 December 2013

During a routine inspection

During the inspection, we spoke with the relatives of two people who use the service. They told us they felt safe at the hospital and felt it was clean and well maintained. They told us they saw staff involved in cleaning the premises and equipment on a daily basis. We found the environment in the hospital to be clean, safe and well maintained. The premises were found to be safe, secure and fit for purpose.

We found that people were cared for by staff that had been through the appropriate recruitment checks. There were enough qualified, skilled and experienced staff to meet people's needs. The people we spoke with told us they were happy with the care received and that the staff kept them involved in the care of their relatives. They told us enough staff were available when they needed them.

There was an effective complaints system available, in case anyone wished to raise a complaint. The people we spoke with told us they had no concerns about the about the care provided to their relatives and would speak to the registered manager if they had any concerns.

7 June 2013

During an inspection looking at part of the service

When we visited in December 2012, we found that the provider needed to improve their processes to ensure that staff received appropriate supervision. The provider sent an action plan telling us how they were going to improve their processes to ensure that appropriate supervision occurred and was recorded.

On this visit, we checked that the provider had taken the action necessary. We did not speak with any service users on this visit.

We found that the provider had improved their processes and supervision was now occurring regularly and being recorded.

20 December 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, including observing care and speaking to those people who could give their views on the hospital. We spoke with four people who were being cared for in this hospital about their care and treatment. We also spoke with four sets of relatives of people who were being cared for in this hospital. All the people we spoke with were very positive about the care they received. One person who used the service told us: "They're great the staff". Another said of staff that work in the hospital: "they're five star ' they work to your standards". A third person said: "It's fantastic. I can't think of anything more they could do".

We went with a Mental Health Act Commissioner. The Mental Health Act Commissioner considers whether the Mental Health Act and the Mental Health Act Code of Practice is being followed. They also proactively visit and interview people who are detained under the Mental Health Act. The Mental Health Act Commissioner interviewed one detained patient and made contact with three others.

We found that the hospital was meeting the essential standards and people were well cared for. The only exception was the requirement regarding staff receiving appropriate supervision, where we have issued a compliance action.

13 January 2012

During a routine inspection

We spoke to people who use services and their families when we visited. People were very positive about the quality of care provided at the hospital. Relatives were very happy with how their family were looked after. Comments included: "I like it here. It's very,very nice. No complaints." "It's brilliant."

People were very positive about staff. They told us:"They're all nice people. Let you do what you want to do."

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.