22 November 2022
During a routine inspection
The service has been inspected but not previously rated. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
- Staff provided care and treatment in line with national guidance. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
- The service planned care to meet the needs of people who accessed the service, took account of peoples’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment whilst respecting the required consent ‘cooling off’ periods.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged with patients and all staff were committed to improving services continually.
However:
- The service did not submit their data to the Private Healthcare Independent Network
- We found a small amount of equipment that was no longer in use, stored in clinical areas
- Not all paper clinical records were signed and dated