25 October 2013
During a routine inspection
We saw that staff received appropriate training some of which was specific to the needs of people using the service.
The environment at The Butterfly's 23 Percival Road was homely and people's bedrooms were decorated according to their individual preferences.
The provider had processes in place to seek the opinions of people who lived at The Butterfly's Care Home and their relatives. They also carried out checks to monitor the quality and safety of the service.