This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at the Clinic Rooms, also known as Clear Ears, on 25 January 2023. The service was registered with the Care Quality Commission (CQC) in May 2022. We carried out this first rated inspection as part of our regulatory functions. The inspection was undertaken to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Our key findings were:
- The service had systems to assess, monitor and manage risks to patient safety.
- The service assessed need and delivered care in line with current legislation, standards and evidence-based guidance for ear microsuction.
- The service treated patients with kindness, respect and compassion.
- The service organised and delivered services to meet patients’ needs. Patients were able to access services within an appropriate timescale.
- The way the service was led and managed promoted the delivery of high-quality, person-centred care.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services