9 July 2012
During a routine inspection
Care was received in the person's home and some people who used the service had special communication needs and used a combination of words and sounds to express themselves. Where people were not able to express their views to us, we spoke with relatives on the telephone to determine the quality of the support provided.
Relatives told us that the person using the service and the family had been involved in developing and reviewing the support plan, to ensure it reflected the support people wanted.
The support plan reflected identified risks and how these could be minimised to keep people safe. There was no information available regarding risk when only one staff member was available, which meant risks to people could be increased.
The staffing provided was flexible and the relative could change the care provided to ensure it was delivered at a suitable time.
Relatives of people using the service confirmed they could speak with the staff if they had a concern or a complaint and told us they would not hesitate in doing so. This meant people felt able to voice their concerns and were listened to.