16 July 2015
During a routine inspection
This inspection took place on 16 and 17 July 2015 and was unannounced. There were no breaches of legal requirements at our last inspection in 2013.
Loxley Lodge Care Home provides accommodation and personal care to up to 42 older people, some of whom have needs related to dementia. There were 34 people receiving a service when we visited.
The registered manager was present throughout this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safely cared for by enough staff who knew what action to take to keep everyone safe. The provider used safe systems when new staff were recruited and all risks to safety were minimised. Medicines storage arrangements were being improved and medicines were well managed to make sure people received them safely as prescribed.
Staff received regular training and additional information about how to meet people’s individual needs.
People had sufficient food and drink and staff encouraged and supported them individually, if needed. People’s health needs were met by GPs, community nurses and any additional healthcare support, which was promptly arranged when needed.
Staff were kind to people and cared about them. Choices were given to people at all times. People’s privacy and dignity were respected and detailed personal information was held securely.
The service responded well to people’s individual needs, interests and preferences and also to any concerns or complaints raised. Feedback from people was welcomed and encouraged.
A representative of the provider company visited regularly and actively monitored the quality of the service.