25 April 2018
During a routine inspection
Rotherham Crisis (Cedar House) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement.
CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The home provides short-term accommodation for people experiencing a mental health crisis. The service has four beds, which can be accessed for a maximum of seven nights, during which time staff will provide emotional and practical support, over a 24 hour period to assist people using the service to resolve their crisis. At the time of the inspection, one person had just left the service and there were no current service users.
The home is located in Rotherham, South Yorkshire, close to the town centre. It is in its own grounds in a quiet residential area close to various community and leisure facilities.
At the time of the inspection the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We found that appropriate steps were taken to ensure that the service was safe. There were up to date risk assessments and these were followed by staff. Staff had received training in safeguarding, and there was appropriate guidance for staff to follow in the event of suspected abuse.
People received care and treatment that met their needs. People told us that staff understood them and were responsive to their changing and complex needs. When people required the attention of external healthcare professionals this was sought quickly, and care plans showed that the guidance of external healthcare professionals was followed by staff.
Staff had received appropriate training to assist them in carrying out their roles, and there were plentiful opportunities for staff development. Staff told us they enjoyed their work and felt well supported in their roles.
Further information is in the detailed findings below