Background to this inspection
Updated
3 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 and 14 October 2016 and was announced. We gave the provider 48 hours’ notice because it is a domiciliary care agency and we needed to be sure that they would be in. The inspection was undertaken by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed the information we held about the service. This included any statutory notifications we had received, which are notifications the provider must send us to inform us of certain events, such as serious injuries. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority commissioners and safeguarding teams for information they held about the service. We considered this information when we planned our inspection.
We spoke with seven people who used the service, four relatives and three members of staff. We also spoke with the registered manager and the area manager.
We reviewed a range of records about how people received their care and how the service was managed. These included five care records of people who used the service, four staff records and records relating to the management of the service such as quality checks.
Updated
3 December 2016
Our inspection took place on 13 and 14 October 2016 and was announced. We last inspected this service on 26 June 2014. During our last inspection we found the provider was meeting the standards required. This was the location’s first ratings inspection under the new methodology.
Sevacare Telford provides personal care to people living in their own homes. At the time of our inspection the service was supporting 38 older people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who knew how to keep them safe. People’s risks had been assessed and were being appropriately managed. People were supported by staff who had been recruited safely. People received their medicines safely by competent staff. There were systems in place to check people received their medicines safely.
Most people and their relatives told us they were happy with their care calls and received them on time.
People were cared for by staff who had the required skills and support to carry out personal care. People’s human rights were protected as they consented to their care and support. People were supported by staff who understood the principles and application of the Mental Capacity Act.
People were happy with the support they had to eat and drink. People were given choices about what they ate and drank and specialist dietary requirements were identified and appropriately managed. People were supported to maintain good health and had access to healthcare when required.
People were supported by staff who treated them with kindness. People were involved in making decisions about how their care and support was provided and staff supported people in a way that maintained their privacy and dignity and promoted their independence.
People and their relatives felt involved in the assessment, planning and review of their care and support needs. People and their relatives knew how to raise a concern or complaint and the provider took action to address and resolve complaints.
People and staff were encouraged to give feedback on the service. Staff felt supported in their roles and understood their responsibilities. The provider’s systems for monitoring and checking the quality of the service were effective in identifying areas for improvement and the registered manager demonstrated a commitment to the continuous development of the service.