Archived: Better at Home (IOW) Limited
Important:
This service is now registered at a different address - see new profile
All Inspections
3 February 2011
During a routine inspection
People stated that the care workers provided by the agency appeared to know what was expected of them and had the necessary skills to meet their needs.
People stated care staff were punctual and stayed the correct length of time, competing all the necessary tasks and if time allowed would undertake additional tasks requested by them.
People stated that staff are friendly and cheerful. Staff were also described as 'absolutely wonderful' and 'excellent'.
People confirmed that the agency undertakes regular reviews and that if issues are identified the agency takes action to rectify them.