Dover House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 2 October 2024 to 17 October 2024. We completed this assessment due to concerns being raised about the quality of care people were receiving. However, we found the service had improved since our last inspection. People were being supported to manage risks to their health and welfare. Lessons were being learnt when things went wrong, to keep people safe. People received their medicines as prescribed and had been referred to healthcare professionals, when their needs changed. Staff had been recruited safely and they had received training appropriate to their role. There was an open and transparent culture within the service. Staff felt supported to raise concerns and speak up. People were protected from abuse and discrimination, staff worked with professionals to keep people safe. People were treated with kindness and compassion, staff respected their privacy and maintained their dignity. The management team had improved oversight of the service and there were effective systems to monitor the quality of the service.

People's experience of this service

People were positive about living at the service, they told us, they felt safe. People told us, there were enough staff to support them. Staff treated people with respect and supported them to follow their hobbies. People told us the environment was clean and comfortable. People were happy about the way they received their medicines. They described how staff supported them to access healthcare professionals when their needs changed. People were supported to manage risks in the environment and to their health. People and relatives told us, they were comfortable to raise concerns and were confident action would be taken.