Hyde Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People felt treated with equity. However, it was not clear that people were receiving care which was personalised to their needs and people were not clearly involved in decisions about their care.

This service scored 29 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated with equity, but it was not clear that processes supported people to be involved in full decision making relating to the care they received. Care plans were not personalised, and records did not demonstrate that people were personalised and met their individual needs. The systems in place were not sufficiently robust to ensure oversight of this.

People generally felt they received the support and care they needed. Records did not always demonstrate that people were receiving care in line with their assessed needs or care that was personalised in line with people's preferences. People told us that some of the barriers to accessing care related to the availability of staff. Care records did not consistently show how staff could effectively communicate with people who spoke languages other than English.

The service worked alongside partner agencies. However, the improvements needed had been slow to be implemented by the provider and management team.

Staff accessed training that supported them to meet their needs and were aware of people’s care plans. However, care plans were not always accurate or detailed and records maintained by staff were not always accurate and did not always demonstrate people were having care as needed.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.