Kingsman House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed, care was delivered with the aim of achieving their outcomes. The home worked with external professionals and services to meet people’s needs. Healthcare needs were met, access to resources to support them people to live healthier lives. Consent was sought and people were involved in their health, wellbeing and supported to make choices in their care. If there was a concern a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the Mental Capacity Act 2005 (MCA).

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's needs were assessed before they moved into the home. The information was used to create their care plans. Where appropriate relatives and friends had been involved. A health professional told us, “Staff follow treatment plans to the letter.”

Staff understood people’s needs well. They told us the documentation they used was of good quality and detailed.

People’s care needs were assessed, reviewed, and updated as they changed. People’s records were accurate to the care they were receiving, work was ongoing to develop care plans further.

People and their relatives told us they were kept informed and involved in their care. This included trying new things and involving different professionals such as those providing support for nutritional needs. People were complimentary about the food and drink at the home. Comments included, “The food is quite good. There’s always a soup, then a main course and a pudding”, “I go down for lunch in the dining room and in the evening, I have a tray of sandwiches in my room”, and “You get some good food here.”

Staff told us they worked with people following guidance and good practice documents, this had included working to support people’s physical and their emotional needs.

Evidence-based care was significant and underpinned the policies and procedures in the home.

People and their relatives were satisfied information was shared appropriately within the service and outside to health professionals as required. One person said they were confident information, and updates were shared with their doctor.

Staff told us the information they had for people was accessible and they could access it securely. A member of staff told us, “We have a team meeting about every couple of months. Every day we have a handover and floor meetings so we know all updates and all changes.”

Communication was key and the home worked well with external partners to ensure people's needs were met. The relationship was efficient and effective. A health professional said, “General care has improved so much here, it’s a friendlier home.”

People’s information was stored using an electronic care planning system which was easily accessible. This meant records could be easily shared with staff, professionals and others involved in people’s care.

People were encouraged to live a healthy lifestyle but also the life they wished to live. People were complimentary about the food at the home. The dining room experience was a social occasion, enjoyed by everyone. People were confident they could get information about their care whenever they needed.

The manager told us they worked well with external health professionals. The provider had increased it’s support for people by securing additional medical input for the home. This meant people had access to medical services in a timely way. Staff knew people well and understood the risks they faced in terms of their nutrition and hydration.

Information about people’s needs and ongoing progress could be easily shared as records were electronic, clear and comprehensive. Processes to ensure nutrition and hydration needs were known were in place and monitoring checks supported wellness for people. A health professional told us staff responded quickly to any concerns and said, “Staff email or call with concerns, this means we can act quicker.”

People told us how much their general health and wellbeing had improved whilst living at Kingsman House Care Home. Relatives confirmed how their loved one had settled well into the home and was doing well.

The manager and staff told us they work with the person to get the best possible outcomes for them. Listening to what they want makes sure they work in partnership to achieve it.

Records showed clear goals and outcomes for people, however small it was, was important to the person. Each plan was individual, and work was ongoing to continue to develop plans.

People told us they were treated with respect and supported to live their lives how they chose. Consent was sought from people and where necessary in accordance with the MCA.

Managers and staff had a good understanding of the principles of the MCA. Staff had received training and told us the importance of asking consent before providing care for people.

A clear process was in place to carry out MCA assessments where required. Records showed MCA assessments had been completed for individual decisions. Care was planned in the persons best interest in the least restrictive way and in consultation with those important to the person.