Little Angels Home Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person centred care. However, care records were not always consistently detailed. Staff understood the health and care needs of people and responded well to involve external professionals when needed. People were supported to access care in ways that met their personal needs and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us the care received was person centred. People and relatives’ comments included, “The carers really understand [person's] diagnosis and how is the best way to approach how to look after [person].”

Management were involved in delivering care to people and ensured care was centred around their needs and preferences. Staff understood the needs of people and involved relevant external professionals when needed.

People told us care had a positive impact on their lives.

Care was delivered around people's needs and staff and managers knew people well, but care records were not always detailed.

Healthcare professionals were involved in the care people received. They were also involved in reviewing people's care.

People received the care they required. There was joined up work with relevant healthcare professionals. Care planning was designed to meet the needs of people, although we found some examples where additional details were required.

People were given relevant information about their care in ways that meet their communication needs.

Managers and staff knew how to communicate well with people.

Information was provided to people in a way that met their needs. There was an equality, diversity and inclusion policy in place and this was being followed.

People told us they would feel confident raising concerns. Comments included, "I have no problems at all with anything that the service does, I would not have any hesitation in making a complaint if I needed to” and "At the beginning, there were far too many different carers coming in so I had to speak to [nominated individual] and it was agreed that [they] would try and organise the same ones and [nominated individual] kept her word, and we only have a few different ones now. [Person] is much happier as well.”

Managers knew how to deal with complaints.

There was a complaints policy in place. No complaints had been made since the service had been registered. The service was recording when concerns or compliments were raised, and we reviewed evidence confirming action was taken when necessary.

People told us they accessed the care they needed.

Staff knew who to treat people with respect and equity.

Evidence gathered from partners indicated the service worked well with relevant stakeholders.

We found people accessed the care they required. In our conversations with people, relatives, staff and the management team, we did not receive concerns in relation to people using the service being discriminated against or not having access to the care they required.

People and relatives told us receiving care from Little Angels Home Care had a positive impact on their lives and all told us they would recommend the service. Their comments included, "This is an excellent service with excellent carers “

Staff knew how to treat people with respect and fairness.

In our conversations with people, relatives, staff and the management team, we did not receive concerns in relation to people using the service being discriminated against or not having access to the care they required.

The service was not caring for people who required end of life care.

Managers knew they could contact other healthcare professionals if people required end of life care. Some staff had received end of life care training.

The needs of people were assessed before commencement of care and the managers told us they would seek additional support from relevant healthcare professionals, if they were supporting people who required end of life care.