13 March 2012
During a routine inspection
We saw that some of the information in the home was in an accessible format. This included menus, activity planners, the complaints procedure and the service user guide. Staff told us this was work in progress and a plan had been developed to ensure the care plans for people were more accessible.
We observed people being supported during the course of our visit in appropriate and inclusive manner by the staff on duty. Staff were seen offering people choices on what they wanted to eat and drink and what activities they wanted to participate in.
Staff were observed knocking on bathroom and bedroom doors before they entered a room.
People were encouraged to be as independent as they were able. One person was observed assisting with making their lunch and being offered a choice of what filling they wanted in their sandwich.
People were supported to access the community and participate in activities in their home.
People were supported to maintain contact with relatives and friends.
People were registered with a GP and attended health care appointments including the dentist, optician and chiropody. Other health care professionals were involved in the care of the person including the community learning disability team and a consultant psychiatrist. Health action plans had not been reviewed to reflect the changing needs of the people living in the home however this had been identified as an area for improvement by the provider.
People were observed moving freely around their home accessing both the communal rooms and their bedrooms.
The staff we spoke to were aware of their responsibilities regarding safeguarding people who use the service and would use the whistle blowing procedure if required.
Information on reporting safeguarding concerns was available to staff including access to the local authority procedures for reporting abuse.
One person told us they liked living in Wellington Hill West and liked the staff that supported them.