4 September 2012
During a routine inspection
Staff met people's care and support needs in ways that they preferred and we saw that detailed records gave staff the information that they required to do this. Plans were in place to support people to enjoy their lives and staff were aware of risks, people's rights and their responsibilities.
People were protected because staff were confident about how to recognise and report abuse.
People were supported by a knowledgeable and well trained staff team who knew their care and support needs. We saw that staff dealt with people in a very positive way. People told us that staff always attended to them promptly and calls bells were always answered. People said that the staff were competent and always acted professionally.
People who used the service said they felt able to raise any issues or complaints they had with the staff. The service provided complaint leaflets in the home which gave details of how to use the process. The provider had systems in place to log and respond to complaints and monitor trends.