Elizabeth House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback. Staff told us and we saw they promoted people’s human rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had systems in place to ensure people's feedback was received. We reviewed the minutes of recent meetings and a quality audit, which included an assessment of people's experiences and involvement. This allowed the provider to identify if any improvements were needed based on people's feedback.  The provider actively sought out and listened to the views of people who were most likely to experience inequality in experience or outcomes. People's care plans were detailed and gave a good overview of their preferences, likes and dislikes. Staff spoke about being ‘one diverse team’ and being supported by the management team. Staff were treated equally, and their protected characteristics respected.

People’s protected characteristics, lifestyle choices, cultural needs were recorded and respected. People were able to choose the gender of staff they preferred to provide their personal care. People were supported to feed back about their care on a regular basis in forums such as meetings and care reviews. We observed activities taking place and people being engaged in communal areas and in having one to one support from staff. One person said, “The staff pop in to see me if I’m not in the lounge”. Another said, “The staff are lovely”.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.