Jasmine House - Ely

Updated 1 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

This was a targeted inspection to look at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Targeted inspections do not look at an entire key question, only the part of the key question we are specifically concentrating on. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had asked the service to send us, this included their infection, prevention control (IPC) policy and IPC audit.

Updated 1 May 2021

Jasmine House is a supported living service. This service provides care and support to people living in one of two houses, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living: this inspection looked at people’s personal care and support. Staff support was provided for 24 hours each day.

Care was commissioned and provided by the local authority.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

At our last inspection on 18 December 2016, we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were cared for by staff who provided care and support that ensured people's safety and welfare and took into account each person's individual preferences. People were supported to manage their medicines safely. People were cared for by staff who had been recruited and employed only after appropriate checks had been completed.

There were sufficient staff available to safely meet people's needs and support them with a variety of activities. Staff were sufficiently skilled, experienced and supported to enable them to meet people's needs effectively.

People continued to be supported with decision making and to have as much choice and control of their lives as possible. People were supported to maintain a balanced diet with suitable food and fluid.

People continued to be supported to access healthcare when they required it.

People received care and support from staff who were caring, respectful and friendly. Staff treated people with respect and dignity. Staff knew the people they supported well, and understood, and met, their individual preferences and support needs. People's care plans provided staff with sufficient guidance to provide consistent care to each person.

Staff supported people to maintain relationships that were important to them. People were encouraged to access the community and develop individual interests and hobbies. Staff supported people to maintain existing relationships that were important to them.

The provider continued to have a robust complaints procedure in place. The service was well managed. There were effective systems in place to monitor the quality of the service people received.