Archived: Carewatch (Lincoln)

Updated 29 December 2015

We undertook an announced focused inspection of Carewatch (Lincoln) on 18 November 2015. This inspection was completed to check that improvements had been made to meet legal requirements with regard to the implementation of systems and processes to ensure people received appropriate care and treatment. We inspected the service against one of the five questions we ask about services: is the service well led. This is because the service was not meeting a legal requirement in relation to this section.

The inspection team consisted of one inspector and an expert by experience. Experts by experience are lay assessors who have had experience of relevant services in this case personal care.

During our inspection we spoke with the registered manager, the manager and a member of staff. We also looked at twenty care plans in detail.  In addition we spoke with the local authority who commission services from the provider. Following our inspection we spoke with eight people by telephone.

Updated 29 December 2015

We carried out an announced comprehensive inspection of this service on 8 April 2015. A breach of legal requirements was found. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach.

At the last inspection on 8 April 2015 we found that the provider did not have a fully effective system to regularly assess and monitor the quality of service that people received. We undertook this focused inspection on 18 November 2015 to check that they had followed their plan and to confirm that they now met legal requirements with regard to monitoring the quality of the service. We found the provider had made improvements in some of the areas we had identified.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Carewatch (Lincoln) on our website at www.cqc.org.uk.

Carewatch (Lincoln) provides personal care to people in their own homes. At the time of our inspection there were 236 people receiving care.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected against the risks associated with inadequate checks and monitoring to ensure the provision of a quality service. We found at this inspection action had been commenced and systems had been put in place to monitor and assess the quality of the service. However we observed that the systems were not fully implemented and therefore there were still some issues for some people regarding the timeliness and consistency of their care.