Archived: Harvey Road (86)

Updated 21 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 18 May 2016 and was announced. We gave the service 24 hours’ notice of the inspection because it is small. We needed to be sure that people would be in. The inspection was carried out by one inspector.

Before the inspection the provider completed a Provider Information Return (PIR). The PIR is a form that the provider submits to the Commission which gives us key information about the service, what it does well and what improvements they plan to make. We reviewed notifications and any other information we had received since the last inspection. A notification is information about important events which the service is required to send us by law.

We spoke with two people living at Harvey Road (86) who were receiving care and support, the registered manager and three care staff. We reviewed four staff files and two care plans within the service and cross referenced practice against the provider’s own policies and procedures.

Updated 21 June 2016

This inspection took place on 18 May 2016. It was an announced visit to the service.

We previously inspected the service on 15 April 2014. The service was meeting the requirements of the regulations at that time.

Harvey Road (86) is a care home for adults who have an acquired brain injury. Harvey Road (86) is registered to provide accommodation for three people. At the time of our inspection two people lived at Harvey Road (86).

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The home is located in a residential street in Aylesbury and had a homely, warm and welcoming feel. People who lived there commented on how quiet and relaxed it was.

Providers are required by law to tell the Care Quality Commission (CQC) of certain events. Notifications should be received when a decision had been made about an application to deprive someone of their liberty (DoLS). We found decisions had been made about depriving people of their liberty which we had not been notified of. We have made a recommendation about this in the report.

People were protected from avoidable harm as staff had received training on how to recognise potential abuse. Staff knew when and how to raise a concern about people’s safety.

Staff received appropriate training to develop their skills, which promoted people’s dignity and independence.

People were supported to be engaged in work placements and personal hobbies and interests were encouraged.

People’s comments about the service included “I feel safe and comfortable” and “I feel involved in decisions about my care, I do get worried sometimes, but staff know this and help me.”

Regular meetings with staff and people who lived at the service ensured that feedback was used to drive improvements in the service.

People received personalised care, as care plans were written in a way that promoted individualised care. Staff were aware of people’s likes and dislikes.