- Care home
Chamberlaine Court
Report from 26 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 8 October 2024 to 17 October 2024. Chamberlaine Court is a residential care home providing accommodation and personal care to up to 38 people, including people with dementia. Care is provided across two floors. A communal lounge and dining area are located on each floor. At the time of our assessment there were 36 people using the service. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and representatives from other partner organisations. We looked at care plans, recruitment files and quality assurance records. We found action had been taken to address issues identified at our last inspection and the provider was no longer in breach of the regulations in relation to safe care and treatment and good governance. However, some checks and audits needed to be more robust to ensure the effectiveness of policies and procedures. Management of risks within the service and the monitoring of records to ensure positive outcomes for people had improved. Whilst there were enough staff to keep people safe, staff were very busy and did not always have time to sit with people and engage them in meaningful conversation or activities to promote their social and emotional well-being. The provider had effective processes to share information within the staff team and with other healthcare professionals. Staff described good support and guidance from the registered manager and continued improvement in the direction and culture of the home.
People's experience of this service
People and their relatives were happy with the care they received at Chamberlaine Court. People described a caring and respectful staff team who supported them to make choices about their daily lives. They told us they felt safe and, where possible, were involved in discussions about risks to their health and wellbeing. People told us staff were very busy but did not describe any real impact on their day-to-day care. People benefited from living in a safe and clean environment and had the equipment they needed to keep them safe. People were referred to other health professionals and support was given to people when required.