The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Radis Community Care (Brownhills)

3 High Street, Brownhills, Walsall, West Midlands, WS8 6ED (01543) 454553

Provided and run by:
G P Homecare Limited

All Inspections

7 March 2013

During a routine inspection

We spoke with the relatives of two people who received personal care from Radis Community Care in Brownhills. The relatives both expressed their satisfaction with the service provided. They told us that the care workers were reliable and provided a service which met their family member's needs. One relative was particularly complimentary about their regular care worker, describing them as, 'Wonderful'.

We looked at the care files for four people who used the service. Care plans were based on comprehensive assessments and included guidance for care workers to follow when they provided personal care. However, we found that the service provider had not ensured that people or their representatives were always asked to provide their written consent to the care, as required.

We had no safeguarding concerns about Radis Home Care in Brownhills.

We spoke with two care workers who told us they felt well-supported by their managers at Radis. They told us about the ongoing training they received to ensure they were equipped to do their jobs.

Radis employed a variety of systems to monitor the quality of the services it provided, including questionnaires and telephone monitoring. We saw that most people were appreciative of the service provided. We found that record keeping met our standards.

14 March 2012

During a routine inspection

We spoke to six people, five relatives, three staff, the coordinator, and the manager.

One relative told us, 'The manager is very good; we are always involved and updated.' We saw records that showed people were involved in care and treatment choices. This meant that people and relatives were involved in processes relating to care and treatment.

One person said, 'Carers are excellent and they provide good care every time.' People and relatives were complimentary about staff and the care they provided.

Arrangements were in place to monitor the quality of care and services provided by the agency. This meant the agency could identify trends and make improvements in the service, where possible.

We saw that people's care records were not always detailed to show the actions that staff had taken to meet their needs. However, people and relatives we spoke to told us that staff were appropriately responsive to their needs. This meant that records should be detailed to reflect the outcomes for people.