Radis Community Care (Shrewsbury)

Updated 16 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 17 October 2019 and ended on 22 October 2019.

What we did before the inspection

We reviewed information we had received about the service since registration. This included details about incidents the provider must notify us about, such as abuse. We checked for feedback from local authorities and commissioning bodies.

During the inspection

We spoke with five people who used the service and ten relatives about their experience of the care provided. We spoke with three members of staff, the registered manager and area manager.

We reviewed a range of records. This included three people's care records, three staff files in relation to recruitment and staff supervision and records relating to the management of the service.

Updated 16 January 2020

About the service

Radis Community care (Shrewsbury) is a domiciliary care service, providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 41 people were receiving a regulated activity.

People's experience of using this service and what we found

People told us that they felt safe and were supported by consistent and reliable staff. Staff understood their responsibilities with regards to keeping people safe. There were systems in place to safeguard people from the risk of possible harm.

The service had procedures in place that ensured new staff were safely recruited.

The registered manager assessed people’s needs and involved them in planning their care in accordance with their wishes and preferences.

Each person had a care plan. This was reflective of their needs and had been reviewed at regular intervals.

Staff were knowledgeable about the people they supported and provided kind personalised care.

Medicines were safely managed, and people received their medicines at the right time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us they enjoyed working at the service and they were well supported by the management team. Staff felt valued, motivated and were committed to the people they supported.

There was positive leadership at the service and people and staff spoke highly of the provider. Staff were dedicated to maintaining high standards and there were quality monitoring systems in place to drive service improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.