31 January 2013
During a routine inspection
We saw that people’s needs were assessed and that they were involved in planning their care and support on an on going basis.
People knew the staff team who provide their service and people told us that they thought their relatives were safe and treated with dignity and respect.
The staff we spoke with demonstrated that they had knowledge and understanding of people's needs and knew people's routines and how they liked to be supported.
One staff member told us, “People get good care and support from enthusiastic staff”. A person’s relative told us that the one to one staffing levels enabled the service to provide individualised care and support.