10 February 2014
During a routine inspection
We spoke with all of the people who used the service, two relatives and one visitor. People told us they were satisfied with the service they received. One person said, 'This is my home and I like it.'
We saw staff speaking and responding to people in a happy, gentle and respectful manner. We found records to show how people's needs had been assessed and plans put in place to support them. We saw that people were listened to and supported to remain as independent as possible.
The home had enough regularly maintained equipment to promote the independence and safety of people who used the service.
Staff told us that they felt supported within the service and had opportunities to develop their skills with additional training opportunities. One staff member said "I want to do some specialised training.' Another staff member told us, 'We all do mandatory training.'
The home had a complaints procedure and staff understood how it worked. There had not been any complaints during the inspection period, although we were confident that complaints would be followed up and actioned if appropriate.
Overall, we found that the provider kept accurate and appropriate records.