The Care Quality Commission

Archived: Clifford Villa

3 Clifford Street, Redcar, Cleveland, TS10 1RW (01642) 474155

Provided and run by:
Potensial Limited

All Inspections

29 May 2012

During an inspection looking at part of the service

During the inspection we spoke briefly with two people who used the service. Some people were less able to express their views due to complex needs and difficulty with communicating. One person spoken with said that they had been out shopping and to Whitby. Another person said that they had been to the day centre and liked the staff.

During the inspection we sat in an area where we could see both staff and people who used the service. We saw that staff treated people with dignity and respect. Staff took time to listen to people and to determine their needs. When one person who used the service became distressed staff responded quickly and gave reassurance. Those people who were able were free to move about the home as they pleased. One person frequently came into the managers office to ask questions and seek reassurance.

7 March 2012

During an inspection looking at part of the service

During our visit we spoke briefly with people who used the service. Some people spoken with were less able to express their views due to complex needs and difficulty with communicating. One person said that they had lived at the home for 11 years and were happy but they would like to go out more. They said that there wasn't always staff to take them out. We were told that they had been to the doctors that morning and that staff had gone with them. We were told that they liked some staff better than others.

26 September and 18 October 2011 and 18 October 2012

During an inspection in response to concerns

During our visit we met most of the people who used the service. We spoke with two people, however we were unable to speak with others because of their complex needs and difficulty with communicating. One person told us, "The staff are alright." People spoken with told us that they were able to make choices and that they were enabled to take part in activities within the community.

29 March 2011

During a routine inspection

The majority of the people using the service do not speak and cannot use sign language. However sitting with people and watching how staff worked did suggest people were comfortable with staff and happy. One person was able to chat to some extent about the home, what they liked to do and how they got on with the staff. But this was mainly through their expressions, and limited use of words. From what they said it was evident they felt at ease with the staff, enjoyed their company and felt they were valued members of the home.

From conversations with staff and information about what had been happening recently as well as during the visit it was found that over the week people had very active lives. People went out to day units, into town and the local shops as well as regularly going trips further a field such as to Whitby. Although the lifestyle at the home meets the Essential Standards the current manager is working with staff to enhance practices further. The aim is to eventually develop a totally person-centred service, which supports people to lead ordinary lives.

29 March 2011

During a routine inspection

language. However sitting with people and watching how staff worked did suggest people were comfortable with staff and happy. One person was able to chat to some extent about the home, what they liked to do and how they got on with the staff. But this was mainly through their expressions, and limited use of words. From what they said it was evident they felt at ease with the staff, enjoyed their company and felt they were valued members of the home.

From conversations with staff and information about what had been happening recently as well as during the visit it was found that over the week people had very active lives. People went out to day units, into town and the local shops as well as regularly going trips further a field such as to Whitby. Although the lifestyle at the home meets the Essential Standards the current manager is working with staff to enhance practices further. The aim is to eventually develop a totally person-centred service, which supports people to lead ordinary lives.