Yourgene-Health

We did not rate this service. This is because CQC does not apply a rating to independent laboratory services.

• The service did not have an effective process for carrying out checks on company directors in line with regulatory requirements for fit and proper persons who were directors.
• Leaders did not always carry out relevant checks for employed staff as part of their recruitment processes.
• The service did not have clear guidance for mandatory training.
• The service did not have in date assessments for fire, electrical appliances, or hazardous substances.

However:

• The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety incidents well and learned lessons from them.
• The service was planned to meet the needs of people using their service and made it easy for people to contact the service when needed and receive laboratory results promptly.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported, and valued. Staff were clear about their roles and accountabilities. All staff were committed to improving services continually.