Longcliffe Care Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Changes had been made to the management structure with a new nominated individual representing the provider. The existing registered manager and nominated individual had a shared vision for the development of the service and were motivated to learn and improve. Systems and processes to monitor the safety and quality of the service were being developed. The provider was being supported by an external consultant to bring about improvements. This work was ongoing and further work required as we found several documents were not sufficiently robust including but not limited to; staff induction, medicine policies and guidance and continency planning. We could not assess people's experience because there was no one using the service at the time of this assessment.

This service scored 39 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The nominated individual and registered manager were open and honest and motivated to deliver care and support in a person centred way. We have not been able to assess leadership skills and abilities because there were no staff working at the service or people living at the service. However, both had experience of the sector and demonstrated a willingness to learn and be guided by professionals such as the local authority regarding best practice guidance and requirements. Work had been carried out and was ongoing to ensure remedial works in the environment were prioritised and completed. We could not assess feedback from staff because there were no staff working at service at the time of this assessment.

There was a ‘duty of candour policy’ and the nominated individual and registered manager understood their responsibilities to be open and honest if things went wrong. Systems were being developed to support staff such as staff training, supervision and staff meetings. Meetings for people using the service and their relatives were also planned to promote good communication and feedback.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had employed an external consultant to support the service to develop and improve. A care management company was also supporting the service with the provision of policies and procedures for all aspects of care and support and health and safety. Human resources support and a helpline was also supplied. The nominated individual was in the process of reviewing the policies and developing them further so they met the individual needs of the service. A full health and safety audit was to be carried out before any new admissions were accepted to the service. We could not assess feedback from staff because there were no staff working at service at the time of this assessment.

A ‘mock’ inspection’ had been carried out and the service rated themselves as requiring improvement. The nominated individual had developed an action plan with their external and consultants and were working towards completion. Several incomplete actions remained and these included environmental work to ensure the premises and equipment were in safe working order and further development of policies, procedures and risk assessments designed to keep people safe. Audit templates were in place ready to check the quality and safety of the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.