Goldsmith Personnel Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care individualised and people's needs and health were at the centre when planning care. People's preferences were respected and staff had time to understand how people liked to receive care. Equality was promoted, people and their relatives were supported by staff to be actively involved in activities this prevented exclusion and provided positive experiences. People were regularly asked to provide feedback on the quality of their care and this helped the service drive improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us that there were feedback channels available for them to use. People felt listened to when they raised issues of concern. Staff were aware of the need to be inclusive in their delivery of care. Training was provided to ensure awareness of diversity, equality, and inclusion. Policies and procedures were in place that covered Equality and Human Rights. The provider had also translated important documents for people that spoke a different language. For example, a service user guide had been written in Turkish for a person to ensure they fully understood and could be involved with the service they were receiving and how they could contact the office.

The management team ensured people had regular opportunities to give feedback about their care and support to ensure it was well coordinated and resulted in positive outcomes. We saw examples where care staff had gone the extra mile and had proactively supported people to reduce barriers within their community. This resulted in people having access to opportunities which improved their health and wellbeing.

People told us they were regularly asked to provide feedback on the quality of the care. People and their relatives told us they were visited by the provider to discuss care and whether any aspect needed to be changed or improved. People were able to plan their care with staff to ensure it met their needs. Care was updated and reviewed to reflect people’s current needs. One person said, “I do get a lot of calls asking me if everything is alright.” A relative said, “We just started the care package and they came after 6 weeks to check if everything was going well.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.