16 August 2013
During a routine inspection
"Carers are very nice, they make my wife feel happy"
"They always arrive on time"
"The girls are very good, they know they are doing" and
"They are absolutely 'spot on'."
We were told of the assessment process from which a person centred, needs led care plan was initiated. We saw from eight care records that care plans were informative and clearly explained the needs of each person. Risk assessments were in place and where risks had been identified there was clear instruction to staff on how they should be met.
People told us that staff supported them with their medicines. One person said: "They give me my tablets. I get the same person all the time so I am reassured they know what they are doing". Another said "They just remind me to take my medication; I like to be independent but it feels good to know they are there."
Recruitment procedures ensured that suitable staff were employed. Staff spoken to described the care needs of the people they supported and a person who used the service told us "I feel comfortable with the carers who know. They know what they are doing".
There were systems in place to monitor the quality and effectiveness of the service.