Parkside

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was ‘independence, choice, and control’. People received the support they required to maintain their independence with respect for their values, preferences, and choices.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and families confirmed they were encouraged and supported to be involved in the care planning process. They told us that staff knew people well and listened to them, ensuring they had choice and control in relation to their care. One person said, “Being old and in need, the carers understand that. They respect us and they listen to what we want and the way we want things to be done. They are flexible and put us first.” A relative told us, “We discussed my [family members] care with the team of carers. I was really impressed how much they actually notice what [family member] can do and what they can’t do. They do know [family member] pretty well and listen to our ideas.” People were encouraged to maintain their independence and do as much as they could for themselves. One relative told us, “[Family member] is able to do some things for themselves so the carers make sure they do not lose that bit of independence by encouraging them to do as much as they can.” One person had been supported with and had improved their independence to a point where they had been able to move into an assisted living service.

Staff supported people to be independent and encouraged people to do as much as they could for themselves. One member of staff said, “I always try to help people keep their independence. It’s so important. I encourage them to do what they can with a lot of praise and prompting. If they are having a bad day and don’t want to, I always respect their choices and preferences.” Another staff member told us, “It’s important that we always encourage independence. We have built up trusting relationship with people which helps to support them, because they trust us. If any decisions need to be made, we always involve people and we always respect their decisions.”

We saw staff supporting people to be independent with meals using verbal encouragement. We observed some people being supported to make decisions about their day-to-day choices such as what to eat, where to sit, what activities to take part in and mobilising around the home. We were told that some people had been supported to grow their own vegetables and raise chickens and we saw these on the day of our site visit.

People’s communication needs were assessed before a care package commenced to ensure they were fully supported to understand their rights and able to make decisions about their care. We saw that 1 person used picture cards to support communication and decision making, and this was detailed in their care plan. Care records contained up to date information about people’s needs including their choices and preferences. There was detailed guidance for staff to promote people’s independence in areas such as mobility and managing their personal care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.