AIG Aesthetic Care

Updated 9 May 2024

AIG Aesthetic Care is operated by AIG Aesthetic Care Ltd and offers cosmetic hair transplant surgery and platelet-rich plasma (PRP) treatment. PRP is a treatment aimed at stimulating hair growth by injecting a patient’s own blood cells into the scalp.

Services are provided from a single floor clinic in Walsall town centre. Care is provided on a private basis and patients self-refer or are referred by another organisation, which advertises in this clinic.

The provider registered with us in September 2022 to provide the following regulated activities:

• Surgical procedures
• Treatment of disease, disorder or injury

The service has a registered manager.

We previously inspected the service in September 2023 and took action to suspend the service from providing regulated activities under Section 31 of the Health and Social Care Act 2008. We rated the service inadequate. We reinspected the service in October 2023 to check on the progress of improvements we told the provider they must make. Following that inspection the service resumed providing regulated activities and the rating remained the same. At this inspection the provider had made some improvements. However, significant concerns remained about infection control, patient safety, and leadership competence. We rated it inadequate because it was not safe, effective, responsive, or well led. There was some evidence the service was caring.

Updated 9 May 2024

Our rating of this location stayed the same. We rated it as inadequate because:

• The premises and equipment were not safely managed and presented a number of infection risks. Processes and systems to manage infection control risks were not fit for purpose. Staff and leaders did not understand the principles of infection control.
• Medicines management processes did not meet national standards and presented a significant risk to patients.
• The provider had improved some aspects of fire safety in the previous 5 months but practices still did not meet safe standards.
• The service did not ensure the privacy and dignity of patients and information management processes for the use of CCTV were not fit for purpose.
• There was limited evidence of evidence-based practice. The provider did not use established systems and frameworks to benchmark, audit, or monitor clinical activities and patient outcomes.
• The provider did not have a coherent clinical governance framework, the leadership structure was vague, and senior staff had a fundamental lack of understanding of risk. Risks we had previously told the provider to address remained because there was a lack of competence and understanding in the provider about recognising and responding to risks.

However:

• Patients reported high levels of satisfaction with the service.
• The provider had introduced new policies and standard operating procedures.
• Staff provided consistent follow-up care after treatment and worked with patients to meet their expectations.

Updated 9 May 2024

Our rating of this service remained the same. We rated it inadequate. Please see the main summary.