Archived: Kimberly House Nursing Home

Updated 7 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 September 2015 and was unannounced. We returned on 18 September 2015 to complete the inspection.

The inspection was completed by one inspector. Before the inspection we reviewed previous inspection reports and all other information we had received about the service, including notifications. Notifications are information about specific important events the service is legally required to send to us. We reviewed the Provider Information Record (PIR). The PIR was information given to us by the provider.

During the visit we spoke with the registered manager, five people who use the service, a registered nurse, four care staff, two members of the senior management team and two directors of Wessex Care. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for four people. We also looked at records about the management of the service.

Updated 7 October 2015

Kimberly House Nursing Home provides accommodation and nursing care for up to 21 older people. At the time of our inspection 16 people were living at Kimberly House, one of whom was in hospital. The home was last inspected in December 2013 and was found to be meeting all of the standards assessed.

This inspection took place on 17 September 2015 and was unannounced. We returned on 18 September 2015 to complete the inspection.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People who use the service and their relatives were positive about the care they received and praised the quality of the staff and management. Comments from people included, “Staff always ask before doing anything – they respect me”, “I am very happy with the care provided” and “All the staff are excellent and look after me very well”.

People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. One person told us, “I feel safe and secure here – no problems”.

Staff understood the needs of the people they were providing care for. People told us staff provided care with kindness and compassion.

Staff were appropriately trained and skilled. They received a thorough induction when they started working for the home. They demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.

The service was responsive to people’s needs and wishes. People had regular group and individual meetings to provide feedback about their care and there was an effective complaints procedure. One relative told us, “I am confident that if I did raise any concerns I would be taken seriously and listened to”.

The provider regularly assessed and monitored the quality of care provided at Kimberly House. Feedback from people and their relatives was encouraged and was used to make improvements to the service.