Seton Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 2 quality statements under this key question: Kindness, compassion and dignity and Independence, choice and control. Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were very complimentary about the care and support they received from staff at Seton Care Home. Comments included, “Staff are very friendly but at the same time respectful and professional,” “The staff are lovely and could not be nicer, they are very respectful to us.” And “Staff are very respectful of my privacy and dignity, they always knock. We have very good staff; we are very lucky.”

A member of staff told us, “The care they get here is really good, I worked in other care homes. They get everything they need. Staff respond very quickly; people are treated very well.”

The sister servant told us, “It is a great place to be, staff are very caring, and people get on well with the staff and know all about their families, people have a mixture of conditions, and we work together as a community.”

We observed staff engaging with people in a kind caring manner. We saw people and staff chatting, laughing and spending time together. People appeared relaxed and happy in their environment.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall people we spoke with were supported to have choice and control over their own care and were encouraged to make decisions about their care, treatment and well-being. One person told us, “I have a specialised diet and I cannot eat much. They (kitchen staff) always liquidize my food, and I asked them to not give me any spicy food, this is respected.” And “We have to try to be as independent as we can as that is good for us. We help with all the washing up.”

Staff spoke positively about their roles and how they promoted people’s independence and choices. One member of staff told us, “I was introduced to everyone, given information and care plans for everyone. I was given time to go through the care plans and shadowed experienced staff until I got to know what people well enough.” And “If people want something of their choice, they can have it.”

During our assessment visit, we observed staff interacting well with people. Staff worked at a relaxed pace providing words of encouragement to people. We observed people’s independence was promoted during their lunchtime meal. At the request of people using the service when staff had served people’s meals in the dining room, they would be left to enjoy their meal then after people had eaten, they helped the staff to wash and clear up.

Care was planned in a person-centred way and people received care from consistent staff. People's choices and preferences were recorded in their care plans. These were regularly reviewed and updated as people's needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.