Background to this inspection
Updated
22 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 4 March 2022 and was unannounced.
Updated
22 March 2022
About the service: Edmund House is a care home providing personal care and accommodation for up 56 people aged 65 and over, some of who may be living with dementia. At the time of the inspection 49 people were living at the service.
People’s experience of using this service: People told us they were happy with the service they received and felt staff had a clear understanding of their needs and preferences. They told us staff listened to them and knew them well, and were responsive to their needs and wishes. People’s dignity and privacy were respected.
There were enough staff. Safe recruitment processes had been followed. Staff were trained and their skills and knowledge checked through competency assessments.
People were protected from abuse and avoidable harm. Staff had completed training in how to safeguard people and risk assessments were completed to identify potential hazards. People received their medicine as prescribed.
People’s choices were respected, and proper legal processes had been followed when people were unable to make their own decisions.
The home was undergoing an extensive refurbishment programme and people were happy with the improvements. Cleanliness and health and safety were well managed.
People accessed local facilities and activities and the home worked with other organisations, including health professionals, to meet people’s needs.
People and their relatives were involved in the service. Care was planned around people’s choices and preferred routines. People and their relatives were supported to receive information in an accessible way to enable them to be involved in their care and support.
There was an effective quality monitoring system which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. Senior management had oversight of the service and completed regular checks.
The culture of the service was open and people felt able to raise concerns.
At the last inspection the service was rated Good (published 18 July 2016).
Why we inspected: The inspection was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
A full description of our findings can be found in the sections below.