2 September 2013
During a routine inspection
People told us they were treated well and with dignity and respect. They were very pleased with the care and support given to them. Comments made included:-
'I am very well looked after, I am very happy',
'They are very supportive and have helped me develop; they are very kind and caring',
'I love it, they care about me so much'.
We found that people's needs were assessed and care and support was planned and delivered in line with their individual plans.
We found that staff were suitably inducted, trained and supervised to undertake their work. Carers told us they felt well supported by PSS and were well trained in order to undertake their role.
We saw evidence of suitable quality monitoring systems in place and that people's views were taken into account and they were listened to.