30 Southview

Updated 18 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

30 South View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. The manager had begun their application process to register. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 24 hours notice of our visit to ensure that someone would be able to meet us at the property.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with both people who used the service. We spoke with one support worker and the service manager.

We reviewed a range of records. This included people’s care records and medication records. We looked at two staff files in relation to training and staff supervision. A variety of records relating to the management of the service, including audit checks and meeting minutes were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 18 January 2020

About the service

30 South View is a small home providing care and support to up to three people who have a learning disability. Two people were using the service when we inspected.

People’s experience of using this service

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People and staff told us they felt safe at the service. People received support to take their medicines safely. Risks to people's well-being were recorded and updated when their circumstances changed. Staffing was provided at safe and consistent levels that enabled people to go out and access the community when they chose to with support.

People's rights to make their own decisions were respected. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person-centred way. The service was keen to pursue any learning and development opportunities for staff and ensured training was well monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The emphasis of support was towards enabling people. People were complimentary about their staff and the positive relationships they had with them. The service ensured people’s families and friends were involved and part of people's lives. Support plans were clearly written and ensured people received care and support as they preferred.

Whilst the service did not currently have a registered manager, the provider was reviewing the way this and nearby services were managed. We saw the service manager had made positive changes at the service in relation to record management and staff and people we spoke with felt supported by them. The values of the organisation of offering choice, inclusion and respect were embedded. This supported people to receive a positive service. Staff were aware of their roles and responsibilities. The service had a new quality assurance system in place and the service manager said they had received training in this. The service manager had ensured checks took place on the safety and quality of the service.

Rating at last inspection: Good (report published April 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.