11 September 2013
During a routine inspection
Peoples' care records were informative and set out what actions were required to be taken by staff to effectively assist them and meet their needs.
There were systems to minimise risks to people who used the service and to safeguard them from abuse. People felt safe with the care workers who visited them.
People were protected from the risks of unsuitable staff being employed. The provider had recruitment procedures in place to ensure only suitable staff were employed to work for them.
People were assisted with their needs by staff who were monitored and supervised in their work. This was to make sure they provided an effective service. People benefited because they were supported by staff trained to understand what their needs were.
There were systems in place to monitor the service that was provided so that it was safe and suitable. Where improvements had been identified as being required these were put in place promptly.