• Care Home
  • Care home

Archived: The Orwell

Overall: Good read more about inspection ratings

Vicarage Lane, Wherstead, Ipswich, Suffolk, IP9 2AE (01473) 602892

Provided and run by:
Parkcare Homes Limited

Latest inspection summary

On this page

Background to this inspection

Updated 29 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector and a specialist advisor in nursing care.

Service and service type

The Orwell is a ‘nursing home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the home since the last inspection. We sought feedback from the local authority and professionals who work with the home. We used all this information to plan our inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We observed the care and support provided and the interaction between people and staff throughout our inspection. We spoke with seven people who used the service and eight relatives about their experience of the care provided. We spoke with the registered manager, a nurse and seven members of staff from the care, house- keeping and maintenance teams.

We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, polices and systems were reviewed.

After the inspection

We received information requested as part of the inspection and electronic feedback from two professionals involved with the home.

Overall inspection

Good

Updated 29 February 2020

About the service:

The Orwell provides accommodation and nursing care for up to 40 people. The home is arranged over two floors and at the time of the inspection there were 31 people living in the home.

People’s experience of using this service and what we found

We have made a recommendation regarding the meal time experience for people.

People were treated with kindness and compassion. People and their relatives described positive relationships with the staff and management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. There was a welcoming atmosphere in the home.

People were kept safe by staff who were knowledgeable about how to minimise risks to people. There were enough safely recruited, trained and skilled staff to meet people’s needs. The home was clean and hygienic throughout and safe management of medicines was in place.

People’s care records were individual and outlined their needs. People had access to healthcare services and appropriate referrals were made when their needs changed.

People and their relatives told us they were involved in planning their care and were asked for their feedback about the quality of the service.

The registered manager did regular checks and audits on the quality of the service, and staff, people and their relatives told us the registered manager was approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.