The Care Quality Commission

Archived: Clarendon

7a Zion Place, Thornton Heath, Croydon, Surrey, CR7 8RR (020) 8689 1004

Provided and run by:
Southern Cross(LSC)Limited

Important: The provider of this service changed. See new profile

All Inspections

19 July 2011

During a routine inspection

During our visit to the service we spoke with several of the people who live there, who are known as residents, and also to some of their relatives who were visiting. Most of the feedback we had was very positive, with people telling us that the home 'is really wonderful' 'you would never be able to find anything better than this'. 'I have a lovely room and it's always clean'. 'We have people who help us do things in the day, and sometimes people come in and sing or play music'.

Currently the future of this group of homes is uncertain, due to financial concerns and this has caused some anxiety among residents relatives. As yet they have not been given any information and they told us that they would be very disappointed if it closes.

We were told that some staff has recently left however; residents said that they had not noticed any decline in standards. Staff we spoke with, assured us that they were still being provided with the equipment that they needed to carry out their work and they were still able to access training to help them meet the needs of the residents.

We asked residents if they liked the food that was served in the home. They told us 'it's quite good' and 'I enjoy it' although one person said 'the choice isn't very good, I would like something hotter' (spicier).

Approximately 50% of the residents in the home are not British, coming from a range of cultural backgrounds including African, Caribbean and Indian. We noted that this is not reflected in the menu choices and we have had some discussions with the manager about how this might be addressed.

The home employs both male and female staff, reflecting the gender mix of the residents and they were repeatedly complimented for all of their hard work, Comments included 'we are really well looked after, staff can't do enough for you' and 'they work so hard, it's not an easy job and they are so cheerful'.

All of the residents and their relatives we spoke with said that they had never had any cause to complain but if they had any concerns they would just tell the staff and they were sure it would be sorted out for them.