11 January 2024
During a routine inspection
Oakview Residential Care Home is a residential care home in the Gatley area of Stockport and can accommodate 12 people. The service has a communal lounge and dining room and a secure outside garden. There are 10 bedrooms, of which 2 can accommodate 2 people. The service provides support to older adults and adults living with dementia and/or other complex needs. At the time of our inspection there were 7 people using the service.
People’s experience of using this service and what we found
People felt safe and systems to assess, monitor and manage risk were in place and being used. There were plans for redecorating areas of the home and people were involved in determining what improvements and changes were made. Staff were suitably recruited and there were enough staff to meet people’s needs quickly. Medicines were being safely stored and people were receiving their medicines as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, effective records in this area were not always being maintained and we have made a recommendation about this.
People’s needs were assessed and reviewed, with care plans in place to guide staff on how to support people. Staff felt well supported and completed a wide variety of training. Staff worked closely with other health care services to ensure people’s needs were met and appropriate referrals to external services were made.
People told us staff were very kind and caring. We observed staff knew people well and there were positive relationships. People were encouraged to remain independent. and staff respected people’s privacy and decisions. People and their relatives felt involved in decision making.
People felt they had choice and control over their care and that care provided was personalised to their needs. People’s communication needs were assessed, and measures implemented to ensure people could access the information they needed. Staff supported people to engage in activities within the service and took people out into the local community. People and families felt able to raise concerns and confident these would be addressed. Relatives who had family who had received end of life care at the service spoke highly of the care given.
People and families spoke highly of the management team and staff. There were various ways in which people were supported to feedback about the service and any information was used to improve care. The management team understood the duty of candour and worked closely with other services to ensure people’s needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 22 October 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation that the provider review their processes to ensure records demonstrate that they are meeting the requirements of the Mental Capacity Act.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.