6 December 2016
During a routine inspection
North East Domiciliary provides support to people living in their own homes. At the time of the inspection they were providing personal care and support to eight people. The service is based at The Fromus Centre in Saxmundham which is also the site of the supported living office and other of the provider’s services such as a day centre. People visited the site regularly to take part in various activities associated with their support and interests.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager had a clear vision for the service. They explained they wanted to develop a service which had the possibility to empower people and the ability to manage what came with that. This meant listening to people, learning and reflecting on what they said.
People were placed at the centre of decisions made about the care and support they received. All care plans were person centred and written with the person's involvement. People's voices were heard throughout their support. They were supported to comment at regular reviews of their care plans. People were supported to remain as independent as they were able.
People were protected from abuse because the provider had systems in place to ensure checks of new staffs' characters and suitability to work with vulnerable adults were carried out. Staff had also received training in protecting vulnerable people from abuse. The service had taken the initiative to develop support for people when accessing the community alone.
There were systems in place to monitor the care provided and people's views and opinions were sought on a daily basis. This meant the staff team could then be matched to the person on the basis of their personality and interests, as well as their knowledge and skills. Suggestions for change were listened to and actions taken to improve the service provided. All incidents and accidents were monitored, trends identified and learning shared with staff to put into practice.