Archived: Jamesons Residential Care Home Limited - 39a Turner Road

39a Turner Road can support two people with a learning disability to live within their community. On the day of our inspection there was one person using the service. This service is one of six in the same group, located close together under ‘Jameson’s Residential Care’ umbrella.

There was a registered manager in post at the time of the inspection, but they were not available on the day of our visit so our inspection was facilitated by the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found a service that has been consistently good over time. People who lived here had their needs assessed before they move in and were consulted about their quality of life. They were involved in decision making where possible and had good access to their community. Care plans were informative, regularly reviewed and enabled staff to provide consistent appropriate care based upon individual needs. Daily recordings were based upon plans in place.

People had their privacy and dignity promoted. Individuality was promoted and respected. Staff had a good understanding of capacity and promotion of decision making. They were clear about what to do if a person lacked capacity. This was seen in practice from observation and records. People were supported to develop skills and participate in the daily life of the service, but risk assessments highlighted how people can be kept as safe as possible. People had access to healthcare support and were able to decide and choose the menus they preferred. People received a well-balanced diet of their choosing.

Staff were well supported. There were sufficient staff that worked flexibly to meet people’s needs. There was access to on call senior staff at all times. Staff were given the appropriate training to meet people’s needs and were able to gain professional recognised qualifications. Staff understood the aims and objectives of the service and worked towards and in line with these. The management of the service was well regarded by staff, who told us they were visible and approachable and responsive to ideas. Managers were well qualified and were kept up to date with current thinking through accessing training and quality assurance from current practicing professionals in the field of health and social care with learning disabilities.

We spoke with two members of staff about the delivery of care. Both members of staff were able to describe the needs of the people who used the service and how their care was planned and delivered. This showed us that the staff working at the service were delivering care and treatment in line with individual care plans. We spoke with people who used the service and members of staff about the services' safeguarding practices. They were both able to confirm that they knew who to go to with concerns, and in the case of staff, how to report and respond to suspected abuse. We saw evidence, in the form of posters and leaflets, of the availability of independent advocacy services. This showed us that people who use the service had access to independent agencies they, or their relatives could contact if they needed to.

People who used the service, relatives and visiting professionals all made positive comments about the staff in a recent survey. No negative comments had been made. We examined the homes system for quality assurance and reviewing care planning documents. These showed us that the service had a robust system for both areas.

We looked at care records for both people who used the service. These were comprehensive and up to date and provided information about the needs of the person and how those needs could be safely met.

People who used the service were involved in discussions about their care and support, and family contact and involvement was encouraged.

We found that the premises were well equipped and regular maintenance and quality checks carried out.