The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Nestor Primecare Services Limited t/a Primecare Primary Care - Sunderland

Office Suite 2, Marine Activity Centre, North Dock, Roker, Sunderland, Tyne and Wear, SR6 0PW (0191) 510 9679

Provided and run by:
Nestor Primecare Services Limited

All Inspections

5 February 2014

During a routine inspection

We looked at the records of people who had used the service. We saw that patient records were detailed and the needs of people using the service were assessed during the initial contact.

The provider had an infection prevention and control policy and took steps to ensure that staff and people using the service were protected against identifiable risks of acquiring infection.

Staff were fully supported to meet people's needs because they had received an induction relevant to their role, regular training sessions and appraisals.

The provider had systems in place to regularly check the quality of the care and people's comments and complaints were listened to and acted on effectively. People we spoke with were satisfied with the service they had received.

5 August 2012

During a routine inspection

People we spoke with were positive about the care and treatment they had received. One person told us, 'I've used the service before and it's good'. Another person we spoke with told us they found the service convenient and really appreciated staff picking them up and taking them to see the doctor and then home again.