5 March 2012
During a routine inspection
For example, Comments included; 'I am treated with respect. The girls [staff] are great'; 'The carers treat me like a human being and have always been reliable' and 'I have a folder which has information on the service and they do spot checks and send me a questionnaire to complete each year. I have no concerns.'
Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during the visit.
People spoken with confirmed they had confidence in the staff who provided care and support and no issues of concern were raised by the people using the service. Comments received included: 'The carers are all very good. They are always pleasant and know how to help me'; 'I find the care I receive very good and have no concerns' and 'I'm fine. I have no issues and the staff are most helpful.'