20, 23 January 2014
During a routine inspection
We visited two people who used the service and we telephoned and spoke with 15 people some of which were supported by their relatives. Most people said they were happy with the service provided at Allied Healthcare and received sufficient information about the service they could expect to receive. However one person said, 'I would like the same carer, as they know how I want my care.' Another person said, 'It would be better if they gave me a rota with the staff names on so I know who is coming.'
There were effective systems in place to reduce the risk and spread of infection. This included staff receiving training in this subject and the provision of protective clothing People we spoke with told us staff always wore the correct uniform and used gloves and aprons when assisting with personal care.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The service had processes in place to monitor people's views and listen to their concerns about the service offered. Some people we spoke with told us they had raised concerns about the service they had received. They told us that the service had recently made improvements and they were satisfied with the outcome of their concern.