15 June 2011
During a routine inspection
People told us they liked the home and that they found the home environment to be suitable and to meet their needs. People told us that they found the home to be clean and tidy. We were also told by those with whom we spoke that they liked their personal room and were able, when they moved in, to bring in their personal belongings and, where appropriate, small items of furniture so as to make it homely.
People told us they knew how to make a complaint and that they felt able to express their views and concerns if the need arose. People also told us that they felt safe and that, if they had any concerns or worries, they would discuss them with their relative or a member of staff.