16 May 2011
During an inspection in response to concerns
Relatives told us that they had been involved in the care planning process. The home worked with the people's next of kin and care managers to make sure all care plans were agreed.
People told us about the activities provided in the home most days and that they could join in if they wanted to. One person told us that they go to an 'Age Concern Group' in the local community.
Some people said they preferred to stay in their rooms. We saw that the person who organised the activities also spent one to one time with people if they preferred not to join in group activities.
People told us that they felt they received the care and support that they needed. They said that they were well supported with their personal and health care, mobility and diet.
The visitors and relatives we spoke to told us that the people at Highfields were well cared for.
They said that the staff did not hestitate to call the doctor if required and that other health care professionals were involved in the care when necessary.
People told us they discussed their care and preferred routines with staff. They said they had the help they required. This included assistance with everyday tasks such as washing and dressing, using the bathroom, eating and drinking and taking care of themself . One person said 'the staff are very good and help me when I need it'.
Discussions with staff showed that they were aware of information contained within peoples care plans.
People told us that they liked the meals and that they had plenty of choice. They said that they were regularly offered tea and coffee and could ask for drinks whenever they wanted to and they would always get what they asked for.
Relatives said that the food was lovely and was of good quality. They said there were always good sized portions.
People told us that they felt safe in the home. They said they could discuss any concerns they had with the staff . Observations during the visit showed there was a relaxed atmosphere in the home and people chatted freely and openly with each other, the staff and management.
The manager and staff showed a good knowledge of how and where to report any suspicions or concerns about the safety and wellbeing of the people.
People said that they were happy with their rooms and had everything that they needed. We saw that people's rooms were individualised and contained photographs and personal belongings.
Some of people we spoke to said they enjoyed getting out into the garden when the weather was good. They said the gardens were lovely.
People said that sometimes they had to wait until later in the day to have a bath.
Staff told us that it was difficult for people to have a bath or shower when they wanted one because of the lack of accessible facilities.
People told us the staff were kind and caring. We saw positive interactions between people and staff.
The staff that provided care for people were able to tell us about the care and support they gave to the people who live at the home use services needed.
People and their relatives told us that there was a good atmosphere at the home. They said the staff team worked well together.
People who use services and their representatives had the opportunity to voice their opinions and views about the services and how they thought it could improve.