14 May 2013
During a routine inspection
Feedback was generally positive from people and their relatives, with comments including 'It's mostly nice living here and the staff are nice to me' and 'I have no issues with the care provided.' However, people using the service, their relatives and staff all said they had encountered difficulties with the consistency of service through the use of agency and bank staff.
We saw from people's care plans that people were supported to live as independently as possible. People's consent was sought where possible, and their relatives involved. The service had carried out sufficient assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.
At the last inspection, we found that some risk assessments and care plans had not been kept updated. This meant some people may have been put at risk of receiving unsafe or inappropriate care. On this visit, we found that records had been kept up to date, and new systems introduced to ensure this.