14 August 2012
During a routine inspection
People or their representatives told us that they were treated with respect and given care in the way they preferred. They told us that they were very satisfied with the care they received. People told us that they were confident that the carers were safe, honest and trustworthy. They said that they were comfortable and confident when the carers were in their homes. People told us that the staff were ''excellent'' and always treated them very well. They said that carers appeared to be properly trained and knew their job. People told us that they knew how to make a complaint but none of the people spoken with had ever had to.
The professional spoken with told us that they had no issues or problems with the service.