27 February 2013
During a routine inspection
The agency had sought the consent of people who used the service with respect to how they wished to be supported with personal care needs within their home. Where people did not have the capacity to give consent, their relatives or representative had been involved in how care and support should be provided.
The agency had carried out assessments of people's needs and put in place care plans so that care workers knew how to support people in the way that had been agreed. People receiving a service from Agincare Christchurch had been involved in developing their care plan.
The agency had taken steps to protect people from the risks of unsafe care and mistreatment.
The agency had robust recruitment procedures in place to make sure that suitable people were employed to work with vulnerable people.
The agency had good systems in place to monitor the quality of service provided to people.